In order to make it so we could all play the game on my console I had to de-register my kids' Switch from my Nintendo account, and then register my own Switch as the primary. The Solution: Registering my Switch as the Primary Console If I had downloaded New Horizons onto my kids' Switch instead, we would all have been able to play the game. So here's what was happening: Even though I was the user who purchased New Horizons, since my Switch was not registered as my primary console, I was the only user allowed to play e-Shop-purchased games on that device. This is important: Since I had already created a linked profile on my kids' Switch, as far as Nintendo was concerned, their Switch was my " Primary Console." When we first bought the other Switch for the kids, I created a profile on that device and linked it to my Nintendo account so I could purchase games for them to play on it. Although this was "my" Switch, it was not the first Switch I had created a linked profile on.My kids' profiles on that console are not linked they're just local accounts. My user profile on that console (the one with red and blue Joy-Cons) is a linked account, with full e-Shop privileges.My copy of New Horizons was a digital purchase (not a cartridge).Here are some quick details about our setup, so you can compare against your own situation to see if the solution that worked for me will work for you: The Cause: My Switch was not my "Primary Console" My son had the same results when attempting to play using his profile. However, after I quit my game and handed the console to my daughter, when she launched the game and selected her user profile, the switch said "This user cannot play this software," and that she would need to purchase a copy at the Nintendo e-Shop. I reached the point where my character became the "resident representative," which is an apparent requirement before other users are able to visit your one-and-only island. After a very painful download process (it took three re-tries and some Internet settings tweaks before the game finally downloaded), I was able to play the game just fine. I purchased Animal Crossing: New Horizons on my Switch. The first one we got is the Nintendo Switch with Gray Joy-Cons, which belongs to the kids, and the second one is the Nintendo Switch with Neon Blue and Neon Red Joy-Cons, which belongs to me.
My family was excited about the Couch Co-op Multiplayer feature of Animal Crossing: New Horizons, but once the game finally downloaded we faced a couple days of frustration and disappointment due to the console announcing "This user cannot play this software" any time one of my kids attempted to play the game.Īfter a lot of web searching and poking through forum threads we're finally able to play this game as a family, and I wanted to describe how I fixed it in case other people out there experience the same problem.
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